Mobiliti Mobile Banking

Mobiliti Mobile Banking is the ultimate on-demand service. With it you can now monitor your accounts using your mobile phone...view accounts, transfer funds, and even pay bills. Whenever you need to. Wherever you happen to be. You decide how you'll use it!


APP Code: BankofGA

Mobiliti Mobile Banking
Summary

From a cell phone with Internet access or through our TouchBanking App for smart phones, you can securely log-in to:

  • Check account balances
  • View recent transactions
  • Transfer funds between accounts
  • Find an ATM or branch location
  • Make loan payments
  • Receive email alerts on banking transactions – Coming Soon
  • Access you billpay to pay bills
  • Use Popmoney to send money

SmartPhone Users: Download the "TouchBanking" App from within Online Banking Mobile Enrollment found under the "Options" tab OR from the Google Play Store or Apple App Store. Use APP Code BankofGa to activate the App.


No internet access or smartphone…no worries. You don't need Internet access on your phone to take advantage of Mobiliti Mobile Banking. You can send a simple text message to:

  • Receive account balances
  • View transaction history

Note: Message and data rates may apply.

With Mobiliti Mobile Banking, your information is fully secure.

Mobiliti Mobile Banking is as secure as a vault, utilizing multiple layers of authentication and 128-bit encryption. A personal ID & password and a phone activation code keep your information safe. Refer to our Customer Awareness and Education page for further tips and guidelines for keeping your information safe.


Enroll now.

Mobiliti Mobile Banking is available to anyone currently enrolled for our Online Banking service. To being using Mobiliti, sign-in to your Online Banking, click on the "Options" tab, scroll down to Mobile Banking section, select SIGN UP and follow the steps.


FAQ

What is Mobiliti Mobile Banking?

Mobiliti Mobile Banking is our mobile service that brings banking to your phone. It allows you to monitor your account and perform banking related transactions from your phone 24/7.

What are my options for accessing Mobiliti Mobile Banking with my mobile device?

  • SMS/Text Messaging for phone without internet access
  • Mobile Web/Mobile Browser for phones with internet access
  • Mobile App called TouchBanking for smartphones

Note: Message and data rates may apply.

What can I do with Mobiliti Mobile Banking?

Mobiliti Mobile Banking allows you to:

  • Check account balances
  • View recent transactions
  • Transfer funds between accounts
  • Find an ATM or branch location
  • Make loan payments
  • Receive email alerts on banking transactions – Coming Soon
  • Access you billpay to pay bills
  • Use Popmoney to send money

My phone doesn't have Internet access. Can I still use Mobiliti Mobile Banking?

Yes. All you need is a phone with text messaging. You can receive account alerts and send a text to view account balance or history.

How do I enroll and access Mobiliti Mobile Banking?

Log on to your Online Banking. Select Options, then go to the Mobile Banking section and select enrollment. Make sure you have your phone handy. During enrollment a couple of text messages are delivered to the registered device, one with a link to Mobile Money and one with a "Help" link. If using browser mobile banking or the TouchBanking App, you will receive another test message with an activation code. You will be prompted for this code during the initial login.

What do I use for my Access ID?

The Access ID used for Mobiliti Mobile Money is the same as the Access ID used for TBOG Online Banking Access.

What type of accounts can I access with Mobiliti Mobile Banking?

Mobility Mobile Banking will provide access to the same accounts that are viewable through TBOG Online Banking access including your checking, savings, CD's and loans.

Are there guidelines for creating account "nicknames"?

During enrollment, you are given the option of providing "nicknames" for your accounts. Choosing an appropriate nickname is especially important if you use the SMS text service for Mobiliti Mobile Banking, because your HIST inquiries use the nickname. It's also included in the account history message returned by the financial institution.

For this reason, the nickname should be as short as possible. There is a maximum of ten characters, and fewer than five is recommended if you plan to use the SMS text service.

An SMS text message can contain only 160 characters total. Using as few as possible in your account nickname helps ensure that your account information will fit into a single message.

What phones are supported for Mobiliti Mobile Banking?

Any phone with text messaging capabilities can take advantage of Mobiliti Mobile Banking. For browser based mobile banking and the TouchBanking App for smartphones, refer to the Certified Device List. These 2 capabilities require phones with Internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings, operating systems and browser type. You must be able to access either the mobile web browser or mobile internet browser on your cell phone and have the ability to send / receive SMS text messages. Most cell phones manufactured within the past two years should be able to utilize Mobile Money. Please note, as new phones are introduced it may take several weeks for a new phone model to be certified for mobile banking capability.

Is Mobiliti Mobile Banking secure?

Yes. Multifactor Authentication, a personal password and phone activation code works to keep your information safe.

Can I use Mobiliti Mobile Banking on more than one phone?

Yes. You can add phones, change the type of mobile banking service or cancel at any time from the Mobiliti Mobile Banking setup screen found under the Options tab on your Online Banking page.

Is there a cost to use Mobiliti Mobile Banking?

No. Mobiliti Mobile Banking is a free service. However, please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

"Login Information Missing or Valid"

This means exactly what it says. You may have entered one of the following incorrectly or omitted one of the following during login: your Access ID, Password, or answer to a security challenge question. The most common reason you receive this error message is because you are not using the correct access ID or password, and after so many invalid attempts, you may need to contact the bank and request to be unlocked or for a password reset. Some customers have reported an issue with getting this error on their 2nd attempt to login/or may not receive a text message.

"Unable to Process Request"

This happens when customers are unable to connect to our database. Keep in mind mobile banking is an extension of Online Banking, so if Online Banking is up customers should be able to access mobile banking. However, if Online Banking is unavailable mobile banking will also be unavailable.