Lost or Stolen Card
If your check card or ATM card is lost, stolen, or compromised, contact the bank immediately at 770-631-9488. After hours call 1-800-554-8969.
The Bank of Georgia places a high priority on protecting you against potential losses from check card fraud. We have partnered with a team of specialists, backed by the latest fraud technology and measures, to fight fraud attempts. If we receive information and believe that your card is at risk, we will monitor your card as a preventative measure to ensure no unauthorized transactions are made. At the same time, we will contact you to validate the transactions and remove the card block if necessary.
Should you receive a call from the Card Fraud Detection Center or Voice Response Unit, please note the 6-digit code and call 1-866-750-9107. If a live agent calls and leaves you a message, the call back number is 1-800-262-2024. For outside the U.S., the call back number is 7-973-682-2652.
While this does not happen often, we recognize this can be an inconvenience; however, this process is helpful in protecting your accounts, stopping potential fraud and catching criminals. We advise customers to have a variety of payment methods available to ensure daily activities are not interrupted, even temporarily. Thank you for your understanding as we strive to provide the safest and most secure banking possible.