FAQs

How can I change the address on my account?

To change an address, we must have your request in writing. You may come by any of our branch locations and sign a change of address form or send your signed, written request to us at The Bank of Georgia, 100 Westpark Drive, Peachtree City, GA 30269.


What items are required to open a personal account?

There is a minimum deposit of $100 to open most deposit accounts at The Bank of Georgia (exceptions: CDs, savings accounts for minors and CASHBack Saver accounts).

For personal accounts we must have the following information for every signer on the account:

  • Legal Name
  • Date of Birth
  • Social Security Number
  • Physical Address
  • Phone Number
  • Employer's name, address and phone number

Valid state-issued identification with photo (for example, a driver's license or state ID card, military ID card or passport) is also required.

For more information on opening an account with The Bank of Georgia, please contact us.


What do I do if I lose my check card?

To report a lost or stolen check card, please call the bank immediately at 770-631-9488 or after hours at 1-800-554-8969. For more information on your rights and obligations regarding electronic banking devices, please refer to your Electronic Funds Transfer disclosure or contact any of customer services representatives at 770-631-9488.


What should I do if I lose my checkbook?

If at any time you feel that your account number, checkbook, or personal information has been compromised, please call the bank immediately at 770-631-9488. In most instances, we will advise you to close your account and open a new one to avoid fraudulent activity.


What is your holiday schedule?

You may access the holiday schedule here.


Can I pay bills online?

Most definitely, we offer online banking and bill pay free of charge.


Is there a fee for personal online banking?

No.


Can I transfer money between accounts?

In most cases, yes.


What if I forget my password?

Call us at 770-631-9488 and we will reset your password after verifying your personal information, or you may initiate a request online to have your password sent to you via email.


Can I access my business account online?

Yes. eBiz Online Cash Management for corporate customers is available, or you may access your business account via Georgia Express Online Banking.


What types of accounts can I access with online banking?

You may access checking, savings, CDs, and loan accounts.


How secure is your system?

Our system has passed stringent security tests and the security of your account information is a top priority with TBOG. See our Security Information on our Georgia Express online banking and eBiz Express online banking pages.


Can I open a new account online?

Yes, Personal Checking and Savings Accounts can be applied for and opened online. From the specific product page, click the "Apply Now" button for the account you wish to open. Of course, you can always come to the nearest branch to get started.


What should I do if I have been a victim of identity theft?

Identity theft is one of the fastest growing crimes in the United States.

If you have been a victim, call the bank immediately, so that we may take the appropriate actions to protect your account.


You may file a complaint with the Federal Trade Commission by calling the toll free ID Theft hotline at 1-800-IDTHEFT (438-4338). There are many more helpful tips on our Fraud & Identity Theft Protection Tips page. You can also visit Georgia's Consumer Protection Website for more information. Georgia's Consumer Protection Website also has helpful information in the event that you are the victim of identity theft.