TBOG FAQs
How can I change the address on my account?To change an address, we must have your request in writing. You may come by any of our branch locations and sign a change of address form or send your signed, written request to us at The Bank of Georgia, 100 Westpark Drive, Peachtree City, GA 30269.
What items are required to open a personal account?There is a minimum deposit of $100 to open any deposit account at The Bank of Georgia (except for minor savings accounts).
For personal accounts we must have the following information for every signer on the account:
- Legal Name
- Date of Birth
- Social Security Number
- Physical Address
- Phone Number
- Employer’s Name Address and Phone #
- Valid, State Issued Identification with photo (for example, a driver’s license or state ID card, military ID card or passport)
For more information on opening an account with The Bank of Georgia, please contact one of our Customer Service Representatives.
What do I do if I lose my Debit Card?To report a lost or stolen debit card, please call the bank immediately at 770-631-9488 or after hours (800) 523-4175. For more information on your rights and obligations regarding electronic banking devices, please see our Electronic Funds Transfer disclosure.
What should I do if I lose my checkbook?If at anytime you feel that your account number, checkbook or personal information has been compromised, please call the bank immediately at 770-631-9488. In most instances, we will advise you to close your account and open a new one to avoid fraudulent activity.
What is your holiday Schedule?You may access the holiday schedule by clicking on "Our Locations" then click on "Holiday Schedule".
Can I pay bills online?Yes, we offer this service free of charge. See our Electronic Banking Page for more information.
Is there a fee for online banking?No.
Can I transfer money between accounts?Yes.
What if I forget my password?Call the Bank at 770-631-9488 and we will reset your password after verifying your personal information, or you may initiate a request online to have your password sent to you.
Can I access my business account online?Yes. eBiz Online Cash Management for business customers is available. See our Electronic Banking Page for more information.
What types of accounts can I access with online banking?You may access checking, savings, CDs, and loan accounts.
How secure is your system?Our system has passed stringent security tests and the security of your account information is a top priority with TBOG. See our Security Information located within the Electronic Banking Page.
Can I open a new account online?No. You need to go to the nearest branch and open a new account.
What should I do if I have been a victim of Identity Theft?Identity Theft is one of the fastest growing crimes in the United States.
If you have been a victim, call the bank immediately, so that we may take the appropriate actions to protect your account.
You may file a complaint with the Federal Trade Commission by calling the toll free ID Theft hotline at 1-800-IDTHEFT (438-4338). The FTC has developed a consumer handbook, "ID THEFT: When Bad Things Happen to Your Good Name" in an effort to help you guard against and recover from Identity Theft. A copy of this handbook can be obtained by downloading the PDF version found here or visiting the FTC website at www.consumer.gov/idtheft. See our Fraud & Identity Theft Protection Tips page for more information.
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